• improve processes
• re-engineer processes
• implement new processes
• apply new technology to the process
• understand the impacts of proposed changes
• etc, etc…….

... and so need to understand how processes are constructed.

What do they need to know?

• what Processes do we have?
• what sub processes / tasks belong to them?
• how do we manage information?
• how do we store and access data?
• how can we understand: what; who; where; how; cycle time; control points

Organisations model their business if they want to move from answering one set of questions to another …

from …

"what does my business do, who does what, how long does it take, how much does it cost, what information is used where?"

to …

"how can/must I change, can I save money, can I process business faster, can I compete, how can I make more profit using new technology?"